Telesales and Call Centre Operations

Overview 

This course will provide you various strategies, tools, and techniques for telesales that will enable agents to close deals faster. It also gives in-depth knowledge about how to set up and run call centre operations smoothly and effectively.

The course enhances your knowledge about direct interaction with customers and increases the chances of lead conversion for your business.

Key Outcomes of the Course:

• How to set up a call centre?
• Hiring and training of call centre employees
• Understanding the customer needs
• Preparing for telesales call
• Making call scripts for telesales
• Closing a telesales call
• Using technology to improve the call centre operations
• How to scale call centre operations?

Syllabus 

1. Introduction
2. How to Set Up Call Centre?
3. How to Hire for Call Centre?
4. Training for Call Centre
5. Telesales – Listening as a Tool
6. How to Prepare for Telesales Call?
7. Delivering a Clear Message in Telesales Call
8. Making Telesales Call Scripts
9. Successful Call Closing Techniques
10. SOP for Call Center
11. Technology for Call Centre – Part 1
12. Technology for Call Centre – Part 2
13. Call Center KPIs for Telesales
14. How to Scale Your Call Center?
15. Summary