Privacy Policy

Effective Date: 1st April 2025

At Ella Organics, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to protect it.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies, please do not use our services.

1. Information We Collect

We collect various types of information from users to facilitate the provision of our services:

Personal Information: When you register, place an order, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information (such as credit/debit card details).
Payment Information: Payment processing is handled by third-party payment processors like Razorpay. We do not store your payment details directly.
Order Information: We collect information related to your order, such as the products you purchased and your billing details, to process your orders efficiently.
Usage Data: We collect information about how you interact with our website, including your IP address, browser type, device type, and pages visited. This helps us improve our website's functionality.

2. How We Use Your Information

The information we collect is used for the following purposes:

To process and fulfill your orders.
To communicate with you regarding your orders, shipping, or inquiries.
To send you promotional emails, newsletters, or offers (if you have opted in).
To improve the user experience on our website.
To comply with legal obligations and enforce our terms and policies.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers who help us process payments, manage deliveries, or analyze website usage. These third parties are obligated to maintain the confidentiality of your information.

Some examples of third-party providers include:

Razorpay: For payment processing.
Google Analytics: For analyzing website traffic and user behavior.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how users interact with our website. Cookies are small text files stored on your device that allow us to recognize your preferences and improve website functionality. You can manage your cookie preferences through your browser settings.

5. Data Security

We take the protection of your personal data seriously. We employ industry-standard security measures to safeguard your information from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure.

6. Your Rights

You have the right to:

Access, update, or delete your personal data.
Withdraw your consent for receiving marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
Request information on how your data is being used.

To exercise these rights or if you have any questions about our privacy practices, please contact us at ellaorganicshairoil@gmail.com or call +91-9904752713.

7. Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with the effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: ellaorganicshairoil@gmail.com
Phone: +91-9904752713
Address: Vidyanagar, Bhavnagar, India