Refund Policy

💰 Refund Policy (Fruitnzo)

Last Updated: 29 March 2026

Thank you for ordering from Fruitnzo.

❌ Cancellation Policy

• Orders can only be cancelled before they are shipped.
• Once the order is shipped, it cannot be cancelled.

🔁 Refund Eligibility

Since we deal with fresh and perishable food items, refunds are only applicable under the following conditions:

• You receive a wrong item
• The product is damaged or spilled during delivery
• The packaging is found to be unhygienic or compromised

🔍 Verification Process

• All refund requests are subject to verification and investigation by our team.
• Customers may be asked to provide photo or video proof of the issue.
• After verification, Fruitnzo will decide whether the refund is applicable.

💵 Refund Mode

• Since orders are placed via Cash on Delivery (COD), approved refunds will be processed via:
  • UPI
  • Bank Transfer

⏱ Refund Time

• Once approved, refunds will be processed within 2 to 5 business days.

⚠️ Important Notes

• No refund will be provided for taste preferences or personal liking.
• Products should be checked at the time of delivery.
• We are not responsible for issues reported after a long delay.

📞 Contact Us

For any refund-related queries, contact us at:
📧 heyfruitnzo@gmail.com