Refund Policy
Return & Refund Policy
Last Updated: 12 October 2024
Thank you for shopping at gamesplanet.shop. If for any reason, you are not completely satisfied with a purchase, please review our policy on refunds and returns. The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company → Games Planet Zone, Shop No. 12, Water Works Compound, Radha Road, Civil Lines, Rampur, U.P. 244901.
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Goods → Items offered for sale.
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Orders → Request by you to purchase goods from us.
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Website → gamesplanet.shop, accessible from https://gamesplanet.shop.
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You → The individual accessing or using the Service, or the company/legal entity on behalf of which such individual is accessing or using the Service.
Order Cancellation Rights
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You are entitled to cancel your order before dispatch, in which case no cancellation charges will apply.
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Once the product is dispatched, cancellation is not allowed. The customer must receive the order.
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After delivery, you may return the product (if return is applicable for that product). Refund will be processed after we receive the goods back in original condition and after quality check.
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Refunds will be subject to deductions:
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2.5% transaction charges
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Courier charges (₹150–₹350, depending on location and product weight)
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Website commission 3.99%
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For COD (cash on delivery) orders, if you cancel or refuse delivery, any advance/partial payment already made is non-refundable.
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Prepaid orders cannot be cancelled after dispatch and before delivery date.
Product-Wise Return & Refund Policy
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Some products → Covered under 3 Days Replacement / 3 Days Return Policy (delivery day included).
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Some products → No Return, No Replacement, No Refund.
⚠ Customers are advised to check the product-specific return policy before purchasing.
Replacement & Return Conditions (if applicable)
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Request must be made within 3 days of delivery.
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Fault/issue must be shown via video proof or live video call.
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If our team confirms the fault → Replacement/Return will be approved.
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If fault is not confirmed → Request will be cancelled.
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Gaming experience or satisfaction is not considered a fault and is not covered under replacement/refund.
Refund Timeline
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Refunds are generally processed within 4 hours to 7 days after product verification and approval.
General Conditions for Returns
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Goods must be returned within 14 days of purchase (if applicable).
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Goods must be in original packaging.
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Refunds will always be processed after deduction of applicable charges (transaction + courier + website commission 3.99%).
Non-returnable goods include:
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Personalized or customized items.
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Goods unsuitable for return due to health or hygiene reasons (if seal is broken).
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Perishable items or products past expiry.
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Goods inseparably mixed with other items after delivery.
We reserve the right to refuse returns if conditions are not met.
Returning Goods
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The customer is responsible for the cost and risk of returning goods.
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Goods should be sent to:
Games Planet Zone, Shop No. 12, Water Works Compound, Radha Road, Civil Lines, Rampur, U.P. 244901 -
We are not responsible for goods damaged or lost during return shipping. We recommend using an insured and trackable service.
Contact Us
If you have any questions about this Return & Refund Policy, you can contact us:
Business Owner: Rajinder Singh
📧 Email: gamesplanet2121@gmail.com / gamesplanet.7983624797@gmail.com
📞 Phone/WhatsApp: +91-7983624797