Refund & Return Policy

Refund & Return Policy

Last Updated: July 26, 2026

At Zyloedge, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product.

• You received the wrong item.

• The product has a manufacturing defect.

• The product is missing parts or accessories.

To be eligible for a return:

• The request must be made within 7 days of delivery.

• The product must be unused and in its original condition.

• The product must be returned in its original packaging with all accessories, manuals, labels, and invoices.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or accidental damage.

• Products showing signs of use, installation, or physical wear.

• Products returned without original packaging or accessories.

• Clearance, promotional, or final sale items (unless damaged or defective).

• Any item specifically marked as non-returnable ( Tempered Glass )

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery through email(support@zyloedge.in) or whats app ( 9908757731)

• Email clear photos or videos of the product, packaging, and shipping label.

• Once verified, we will arrange a replacement or process a refund, as applicable.

4. Refund Process

Once your returned item is received and inspected:

• You will be notified of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method.

• Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

5. Replacement Policy

Where stock is available, we may provide a replacement instead of a refund for eligible claims involving damaged, defective, or incorrect products.

If the product is unavailable, a refund will be issued.

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), Zyloedge will bear the return shipping cost.

• If the return is due to reasons not covered under this policy, return shipping costs will be the customer's responsibility, where applicable.

7. Order Cancellation

Orders may be cancelled before they are shipped once the product is shipped still u many need to cancel cancellation charges for 49/- Will be collected for every cancelled order.

8. Refund Exceptions

Refunds may be refused if:

• The returned product does not meet the eligibility requirements.

• Evidence of misuse or intentional damage is found.

• The product is returned after the permitted return period.

9. Contact Us

For any return, replacement, or refund request, please contact us:

Zyloedge

Email: support@zyloedge.in

Phone: +91 9908757731

Business Hours: Monday–Saturday, 9:00 AM –7:00 PM (IST)

Please include your order number and a brief description of the issue to help us resolve your request quickly.

Thank you for shopping with Zyloedge. We appreciate your trust and are committed to providing quality products and reliable customer service.