Refund & Cancellation Policy

Refund & Cancellation Policy

At Inaara Fashion Store, we strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, please review our refund and cancellation policies below.

1. Order Cancellation

a) Before Shipment

• You can cancel your order within 24 hours of placing it for a full refund.
• To cancel, please contact us at inaarafashionstore@gmail.com
• Once the order is processed/shipped, cancellation is not possible.

b) After Shipment

• Once an order has been shipped, it cannot be canceled. You may initiate a return after receiving the product (refer to our Return Policy below).

2. Return & Exchange Policy

a) Eligibility for Returns

You can return/exchange a product under the following conditions:

• The item is damaged, defective, or incorrect upon delivery.
• The item is unused, unwashed, and in its original packaging with tags intact.
• The return request is placed within 3 days of delivery.

Note: Certain items, such as customized or clearance sale products, are non-returnable.

b) Return Process

1. Initiate a return by contacting our support team at inaarafashionstore@gmail.com with your order details and reason for return.
2. We will arrange a pick-up or guide you through the return shipping process.
3. Once we receive and inspect the item, we will process a refund or exchange as per your request.

c) Return Shipping

• If the return is due to damage, defect, or incorrect product, we will cover the return shipping costs.
• If the return is due to a change of mind, the customer will bear the return shipping cost.

3. Refund Policy

• Refunds will be processed within 5-7 business days after receiving the returned product.
• The refund will be credited to the original payment method (bank account, UPI, or credit/debit card).
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

4. Exchange Policy

• If you wish to exchange an item for a different size or design, please initiate a return first and place a new order.
• Exchanges are subject to stock availability.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or made-to-order products
• Clearance sale or discounted items
• Items without original packaging/tags

6. Contact Us

For refund or cancellation assistance, reach out to us at:
📧 Email: inaarafashionstore@gmail.com