Shipping Policy
Last Updated: 11 July 2026
Thank you for shopping with KURO STUDIOS. We are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, sales, or festive seasons, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India.
International shipping may be introduced in the future.
3. Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Locations | 5–10 Business Days |
Delivery times are estimates and may vary depending on the courier partner and destination.
4. Shipping Charges
- Free Standard Shipping on prepaid orders (if applicable).
- Shipping charges, if any, will be displayed at checkout before payment.
- Additional shipping fees may apply for remote or special service areas.
5. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email or SMS
- Tracking number
- Courier partner details
- Tracking link
You can use the tracking number to monitor your shipment in real time.
6. Delivery Attempts
Our courier partners typically make 2–3 delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
the package may be returned to us. Re-shipping charges may apply.
7. Address Accuracy
Please ensure your shipping address, phone number, and email address are accurate before placing your order.
KURO STUDIOS is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.
8. Delays
Delivery may occasionally be delayed due to:
- Weather conditions
- Public holidays
- High order volumes
- Courier operational delays
- Natural disasters
- Government restrictions
- Unforeseen logistical issues
While we work closely with our delivery partners, such delays are beyond our direct control.
9. Damaged or Missing Packages
If your package arrives:
- Damaged
- Opened or tampered with
- Missing items
Please contact us within 48 hours of delivery and include:
- Your Order Number
- Clear photographs of the package
- Photographs of the damaged product (if applicable)
We will investigate and provide an appropriate resolution.
10. Lost Shipments
If your shipment is confirmed lost by the courier, KURO STUDIOS will arrange either:
- A replacement (subject to stock availability), or
- A full refund.
11. Cash on Delivery (COD)
- Additional COD charges may apply.
- KURO STUDIOS reserves the right to limit or disable COD for certain locations, products, or customers.
12. International Shipping
KURO STUDIO ships worldwide.
13. Contact Us
For shipping-related questions or assistance, please contact us:
KURO STUDIOS
Email: connect.kurostudio@gmail.com (24x7)
Phone: +91 8693000681 (Mon-Sun)
Notes
- Delivery timelines are estimates and are not guaranteed.
- Shipping charges, delivery availability, and courier partners may change without prior notice.
- Risk of loss or damage passes to the customer upon successful delivery to the shipping address provided at checkout, unless otherwise required by applicable law.