Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

Last Updated: October 2026

At AYU HERBAL MART, we are committed to providing you with the best quality personal care and herbal products. Please review our policy regarding returns, refunds, and exchanges below.

1. Return Policy (रिटर्न पॉलिसी)

• Defective Products Only: We accept returns strictly for products that are defective, damaged in transit, or incorrectly delivered.

• Hygiene & Personal Care: Due to the personal care nature of our products, we do not accept returns for non-defective items, change of mind, or opened products.

• Timeframe: Return requests for defective items must be reported within 3 days from the date of delivery.

2. Exchange Policy (एक्सचेंज पॉलिसी)

• Exchanges Allowed: Yes, we accept product exchanges.

• If you receive a defective or damaged item, you can opt for a free product replacement/exchange instead of a refund.

• If you wish to exchange an item for a different product, please contact us within 3 days of delivery. The replacement product will be dispatched after we verify the returned item.

3. Requirement: Unboxing Video (अनबॉक्सिंग वीडियो)

To process a return or exchange for a defective item, an unboxing video is mandatory:

• The video must clearly show the parcel label, the sealed box being opened for the first time, and the defect or damage.

4. Refund Process (रिफंड प्रक्रिया)

• Once your returned defective item is received and inspected, we will notify you regarding the approval of your refund.

• Prepaid Orders: Approved refunds will be credited to your original payment method within 5–12 business days.

• COD Orders: Refunds for Cash on Delivery orders will be transferred to your bank account or UPI ID.

5. How to Initiate a Return or Exchange

To request a return or exchange, contact us with your Order ID and Unboxing Video:

• Store Name: AYU HERBAL MART

• Email: adsnews247@gmail.com

• Phone / WhatsApp: +91-9484522842

• Address: Surat, Gujarat 395006, India