Shipping and Delivery

Shipping Policy

We are dedicated to providing you with not only the best products but also the most efficient and sustainable shipping solutions. Here's what you can expect when you place an order with us:

 

Processing Time:

All orders are processed and shipped within 1-2 business days. We understand that you're eager to receive your purchase, and we work diligently to ensure that your order is on its way to you as quickly as possible.

 

Delivery Time:

Once your order is shipped, you can look forward to receiving it within 2-7 business days. The anticipation of waiting for your package can be exciting, and we strive to make this wait as short as we can.

 

Sustainable Shipping:

We are committed to sustainability and believe that it is our responsibility to the planet to use eco-friendly shipping methods. This means that every order you receive from us not only brings you joy but also contributes to a healthier environment.

We pride ourselves on providing exceptional service and are here to assist you every step of the way. Thank you for supporting our commitment to excellence and sustainability.

 

Refund Policy

Our Return and Refund Policy was last updated 09 January 2024

Thank you for shopping at mydukaan.io/penbird.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pen Bird

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to mydukaan.io/penbird, accessible from https://mydukaan.io/penbird

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-8220063246