Refund Policy
Last Updated: 11 June 2025
Thank you for shopping at StoneAura (mydukaan.io/stoneaura).
If you are not entirely satisfied with your purchase, we’re here to help.
1. Order Cancellation Rights
You have the right to cancel your order within 14 days of receiving it, with no obligation to provide a reason.
To initiate a cancellation, please contact us at:
📧 abdulmuttalibturki786@gmail.com
We will issue a refund within 14 days of receiving the returned item, using the same payment method you used for the original transaction. No extra fees will apply.
2. Conditions for Returns
To be eligible for a return:
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The item must be returned within 14 days of delivery
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The product must be unused and in its original packaging
Items that cannot be returned include:
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Customized or personalized products
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Perishable goods or those with an expired shelf life
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Unsealed items related to hygiene or health
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Items inseparably mixed with others after delivery
We reserve the right to deny returns if these conditions are not met.
3. Returning Goods
Buyers are responsible for the cost and safety of return shipping.
Please return products to the following address:
📍 Pith Bazaar Road, Near Nagina Masjid, Opp. Tadcha Hotel, Jenab Manzil, India
We recommend using a trackable and insured courier.
Refunds will not be issued for items lost or damaged during return transit.
4. Contact Us
If you have questions about our Return and Refund Policy:
📧 abdulmuttalibturki786@gmail.com