Refund Policy
We have a 15-day Return Policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, please make sure that:
- Unboxing video of the package received is absolutely necessary to be eligible for a return and refund.
- The goods are in the original packaging: Your item must be in the same condition that you received it, unworn and unused with tags. You will also need the receipt or proof of purchase.
- Please make sure that the return product is packed well to avoid any damages in transit.
To start the return, you can contact us at tothecrescentlight@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package.
Actual shipping charges are non-refundable.
Items sent back to us without first requesting a return will not be accepted.
You can opt for a refund also. The Refund will be processed in 7 working days and it can reflect in your account in 7-10 business days from the refund processed date.
Returning Goods
· You are responsible for the cost and risk of returning the goods to Us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Exceptions/ Non-Returnable Items
No return/refund/exchange is possible for customized products and products that were purchased on sale.
Cancellation
- Please email us at tothecrescentlight@gmail.com for a cancellation request if your order has not been shipped yet.
- Orders can be canceled only if it has not been shipped from our side. We cannot cancel orders once packed and the shipment is out of our studio for delivery.
- No cancelation requests will be accepted, once shipped.
- No cancelation is applicable for customized products, once the order is placed.
Refund for the Cancelled Order
If the payment was by credit/debit card or net-banking, the money will be refunded to your credit/debit card or net-banking respectively. Typically, refunds are processed between 7-12 working days.
Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank's end.