Shipping Policy

Shipping & Delivery Policy

Effective Date: 26 August 2026

At Tiny Genie, we aim to process and deliver your orders safely and as quickly as possible. This Shipping & Delivery Policy explains how orders placed through tinygenie.in are processed and delivered.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time may be longer during:

• Sales and promotional periods
• Festivals and holidays
• Unexpected operational circumstances
• High order volumes

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time will depend on your location and the courier service used.

As a general guide, delivery may take approximately:

• Tamil Nadu: 2–5 business days
• Other parts of India: 3–7 business days
• Remote or difficult-to-reach locations: Additional time may be required

These are estimates and are not guaranteed delivery dates.

Courier delays, weather conditions, transportation disruptions, public holidays, incorrect addresses and other circumstances beyond our reasonable control may affect delivery times.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product weight and dimensions
• Delivery service selected
• Promotional offers

From time to time, Tiny Genie may offer free shipping or other shipping promotions.

4. Delivery Areas

Tiny Genie currently aims to deliver products across India, subject to courier availability and serviceability of the delivery address.

Certain remote or restricted locations may not be serviceable.

If a delivery address is found to be unserviceable after an order has been placed, we may contact you to discuss available options or cancel the order and refund the amount paid, where applicable.

5. Tracking Your Order

Where tracking is available, we may provide your shipment tracking information through email, SMS, WhatsApp or other available communication channels.

You may use the tracking information provided by us or the relevant courier to check the status of your shipment.

6. Delivery Attempts

Our courier partner may make one or more delivery attempts at the address provided during checkout.

Please ensure that:

• The delivery address is complete and accurate.
• Your mobile number is reachable.
• Someone is available to receive the package where required.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the shipment or other circumstances attributable to the customer, additional delivery or re-shipping charges may apply.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, the COD option will be displayed during checkout for eligible orders and locations.

COD availability may depend on the delivery location, order value, product and courier service.

The customer must pay the applicable order amount to the courier at the time of delivery.

8. Damaged Packages

If the package appears significantly damaged at the time of delivery, we recommend taking photographs of the package before opening it.

If the product inside is damaged or defective, please contact Tiny Genie within 48 hours of delivery in accordance with our Refund & Returns Policy.

Please provide photographs and, where requested, an unboxing video to help us investigate the issue.

9. Wrong or Missing Products

If you receive an incorrect product or an item appears to be missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and photographs of the package and products received.

We will investigate the issue and, where the error is attributable to Tiny Genie, arrange an appropriate resolution.

10. Delayed or Lost Shipments

If your shipment is significantly delayed or appears to be lost in transit, please contact us at care.tinygenie@gmail.com.

We may contact the relevant courier partner and initiate an investigation.

Delivery timelines may depend on the courier's investigation and resolution process.

11. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you realise that you have provided an incorrect address, please contact us immediately.

We will try to update the address if the order has not yet been dispatched. Once the order has been dispatched, changing the delivery address may not be possible.

Tiny Genie may not be responsible for additional costs or delivery failures resulting from an incorrect address provided by the customer.

12. Delivery Delays Beyond Our Control

Tiny Genie is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Strikes or transportation disruptions
• Government restrictions
• Public holidays
• Courier operational issues
• Address or serviceability issues
• Technical or network disruptions
• Other unforeseen circumstances

We will nevertheless make reasonable efforts to assist you in resolving delivery issues.

13. Contact Us

For questions regarding your order or delivery, please contact us:

Tiny Genie
Website: tinygenie.in
Email: care.tinygenie@gmail.com