FAQ's

How do I cancel the order, I have placed?

 Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

 How do I create a Return Request?

 You can create a Return in three simple steps 

• Tap on MyOrders 

• Choose the item to be Returned 

• Enter details requested and create a return request

I have created a Return request. When will I get the refund? 

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: 

• NEFT - 1 to 3 business days post refund initiation 

• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner 

• “PhonePe wallet” – Instant 

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice