Refund Policy

Refund Policy

Last Updated: 6 October 2026

At Tooguds, we want every customer to have a smooth and reliable shopping experience. This Refund Policy explains when refunds are available and how the refund process works.

1. Eligibility for Refund

A refund may be provided in the following situations:

• The product received is damaged during delivery.
• The product received is defective or not functioning as expected.
• You received an incorrect product or connector variant compared with your confirmed order.
• The product is missing from your package.
• Your order is cancelled by Tooguds due to stock or fulfilment issues.
• A refund has been approved after inspection of a returned product.

2. Unboxing Video Requirement

For damaged, defective, incorrect or missing-product claims, customers are strongly advised to record a continuous unboxing video starting from the sealed package and clearly showing the product and its condition.

An unboxing video may be required to properly verify damage, missing items or incorrect products.

3. Return & Replacement Before Refund

Where applicable, Tooguds may first offer a replacement or exchange for an eligible defective, damaged or incorrect product.

If a suitable replacement is unavailable, Tooguds may offer a refund after verification.

4. Refund for Cancelled Orders

If an order has been successfully paid for and Tooguds cancels the order because the product is unavailable or cannot be fulfilled, the eligible amount will be refunded to the customer.

5. Non-Refundable Situations

Refunds may not be provided in situations including:

• Change of mind after receiving the product
• Product damaged due to misuse, accidental damage or improper handling
• Normal cosmetic marks or minor scratches where applicable to the product condition
• Damage caused after delivery
• Compatibility issues caused by selecting the wrong connector or variant
• Claims made without sufficient information for verification
• Products returned without prior approval from Tooguds

Please carefully select the required connector variant — USB-C or Lightning — before placing your order.

6. Refund Process

To request a refund, contact our customer support with:

• Order number
• Customer name
• Registered mobile number
• Reason for the refund
• Photos/videos of the product and packaging, where applicable

Our team may inspect and verify the issue before approving the refund.

Once the refund is approved, we will initiate it through the applicable payment method or refund process.

7. Refund Timeline

After refund approval, the time required for the amount to appear in your account may depend on the payment method, bank or payment service provider.

For prepaid orders, refunds will generally be processed to the original payment method, wherever supported.

8. COD Orders

For Cash on Delivery (COD) orders, a refund cannot be made through the original payment method because no online payment was made.

For an approved COD refund, Tooguds may request the customer's bank account or other required payment details to process the refund.

9. Return Shipping

If a return is approved because the product was defective, damaged, incorrect or otherwise eligible under this policy, Tooguds may arrange or provide instructions for the return.

For returns caused by customer preference or an incorrect variant selected by the customer, return shipping may be the customer's responsibility, subject to our approval.

10. Refund Deductions

Where applicable, shipping, return shipping or other charges may be deducted from the refundable amount if the return does not qualify for free return service or if such deduction is permitted under applicable law.

No deduction will be made where prohibited by applicable law.

11. Fraudulent or Abusive Claims

Tooguds reserves the right to investigate suspicious, fraudulent or repeated refund claims. Refunds may be declined where there is reasonable evidence of misuse or fraudulent activity, subject to applicable law.