Terms & Conditions

Last Updated: 6 October 2026

Welcome to Tooguds. By accessing or using our website and purchasing products from us, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. About Tooguds

Tooguds operates an online store offering electronic products and accessories, including Apple EarPods and related products.

These Terms & Conditions apply to all visitors, customers and users of our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.

However:

• Product images may vary slightly from the actual product due to photography, lighting or screen settings.
• Product specifications may be updated by the manufacturer.
• Availability and pricing may change without prior notice.
• Packaging or included documentation may vary depending on the product batch.

Customers are responsible for checking the product details and selecting the appropriate variant before placing an order.

3. Connector Selection

For products available in multiple connector variants, such as USB-C and Lightning, customers must select the correct connector before completing the order.

Tooguds will generally fulfil the order according to the variant selected by the customer.

Customers are encouraged to verify their device's compatibility before placing an order.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Promotional prices, discounts and offers may be available for a limited period and may be withdrawn at any time.

If an obvious pricing or listing error occurs, Tooguds reserves the right to cancel the affected order and provide an appropriate resolution.

5. Orders

Placing an order on our website constitutes a request to purchase the selected product.

An order may be cancelled or declined in circumstances including:

• Product being unavailable
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Technical or system errors

If a prepaid order is cancelled by Tooguds, an eligible refund will be processed according to our Refund Policy.

6. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

Receiving an order confirmation does not necessarily guarantee that the order cannot subsequently be cancelled due to stock, verification, payment or other operational issues.

7. Payment

We may offer payment methods such as:

• Cash on Delivery (COD)
• Online payment
• Other payment methods displayed on the website

For online payments, transactions may be processed through third-party payment service providers.

Tooguds is not responsible for delays or failures caused by a third-party payment provider, bank or financial institution.

8. Cash on Delivery

For COD orders, customers agree to accept and pay for the order when it is delivered.

Repeated refusal of COD orders or misuse of COD services may result in restrictions on future COD availability.

9. Shipping & Delivery

Orders are shipped through third-party courier and logistics partners.

Delivery times shown on the website are estimates and may be affected by:

• Weather conditions
• Courier delays
• Holidays
• Remote locations
• Operational issues
• Natural disasters
• Regulatory restrictions
• Other circumstances beyond our reasonable control

Tooguds will make reasonable efforts to dispatch orders within the stated processing period.

However, we cannot guarantee a specific delivery date unless explicitly stated.

10. Incorrect Delivery Information

Customers are responsible for providing accurate:

• Name
• Mobile number
• Shipping address
• PIN code
• Other information required for delivery

Tooguds is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

11. Returns, Refunds & Replacements

Returns, refunds and replacements are governed by our Refund Policy.

Customers should review the Refund Policy before placing an order.

Products may be subject to verification before a refund or replacement is approved.

12. Product Inspection

For certain claims, Tooguds may request photographs, videos, packaging details, product information or other evidence to verify the issue.

Customers are advised to record an unboxing video from the moment the package is opened, especially for claims involving damage, missing items or incorrect products.

13. Product Warranty

Where a product is sold with a manufacturer's or seller's warranty, the applicable warranty terms will apply.

Warranty coverage may not include damage caused by:

• Accidental drops
• Liquid or moisture
• Physical damage
• Improper use
• Unauthorized modification or repair
• Normal wear and tear
• Use contrary to the manufacturer's instructions

Warranty claims may require verification before approval.

14. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, icons and other materials, belongs to Tooguds or its respective rights holders unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our website content without prior written permission.

15. Third-Party Brands

Product names, logos and trademarks displayed on our website belong to their respective trademark owners.

Where products are associated with third-party brands, such references are used for product identification and description.

Tooguds does not claim ownership of third-party trademarks.

16. Website Usage

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Submit false or misleading information
• Use automated methods to abuse or overload the website
• Attempt fraudulent transactions
• Copy or misuse website content

We reserve the right to restrict or terminate access where misuse is detected.

17. Website Availability

We try to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, network failures or circumstances beyond our control.

We do not guarantee that the website will always be uninterrupted or error-free.

18. Limitation of Liability

To the extent permitted by applicable law, Tooguds will not be responsible for indirect, incidental or consequential losses resulting from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

20. Changes to These Terms

Tooguds may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.