Refund Policy

Last updated: 29 November 2025

Thank you for shopping at UBAIDI PERFUME at mydukaan.io/ubaidiperfume.

Your satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, please review our policy on refunds and returns below.

1. Interpretation and Definitions

• Company (referred to as "We," "Us," or "Our") refers to UBAIDI PERFUME, an online perfume retailer operating under a dropshipping model.

• Goods refers to the perfume products offered for sale.

• Orders means a request by You to purchase Goods from Us.

• Website refers to UBAIDI PERFUME, accessible from https://mydukaan.io/ubaidiperfume.

• You means the individual accessing or using the Service.

2. Conditions for Returns

Due to the nature of our products (perfumes) and our dropshipping logistics, we only accept returns if the product is damaged, defective, or incorrect (wrong item delivered).

To be eligible for a return and refund, please ensure that:

• The request for return is initiated within 3 days of receiving the Goods.

• The Goods are in their original, unused condition, except in cases of damage or defect upon arrival.

• The original packaging and seals are intact (unless the item was defective/damaged inside).

The following Goods CANNOT be returned or refunded:

• Any perfume product where the original factory seal has been broken or the product has been used, due to health protection and hygiene reasons.

• Products returned simply because the customer dislikes the scent.

• Goods that were purchased more than 3 days ago.

We reserve the right to refuse returns of any merchandise that does not meet these conditions at our sole discretion.

3. Return Process and Address

If your item meets the return conditions (damaged, defective, or incorrect), you must first Contact Us to initiate the return process and receive confirmation.

Returns Address (For Receipt/Shipping Label):

For order processing and fulfillment accuracy, the warehouse/return address to be included on your receipt is:

UBAIDI PERFUME Returns Department Street

You are responsible for the cost and risk of returning the goods to Us, provided we confirm the return is necessary. We recommend using a trackable courier service.

4. Refunds

Once the returned Goods are received and inspected by our warehouse and found to meet the eligibility conditions (damaged, defective, or incorrect):

• We will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment.

• You should expect to receive the refund within 3 to 5 business days from the date we receive the approved returned item at our facility.

5. Contact Us

If you have any questions about our Returns and Refunds Policy or need to initiate a return, please contact us immediately:

• WhatsApp / Phone: 0342-0372799

• Email: devsamiubaidi@gmail.com