Shipping & Delivery Policy

Shipping & Delivery Policy - Sona Mart

1. Processing Time

All orders are processed within 1-2 business days after confirmation.

Customized or pre-order items may require additional processing time.

2. Shipping Time

Standard Delivery: 5-7 business days

Express Delivery: 2-4 business days (additional charges apply)

International Shipping: Delivery time varies based on the destination country. Estimated delivery: 7-15 business days

3. Shipping Charges

Free shipping on orders above ₹999 (India only)

Standard shipping: ₹50 - ₹100 (based on order value)

International shipping rates vary based on the country and will be calculated at checkout.

4. Order Tracking

Once shipped, customers will receive a tracking ID via email/SMS to track their order.

Tracking details may take 24-48 hours to update after dispatch.

5. Delivery Issues

If an order is delayed, lost, or damaged, customers should contact us at iadvikarajput@gmail.com within 48 hours of delivery.

For damaged products, kindly provide images as proof for resolution.

6. International Shipping Policy

International shipping is available for selected products only.

Import duties, taxes, and customs charges (if applicable) must be paid by the customer.

Delays due to customs clearance are beyond our control.

For any shipping-related queries, please contact us at:

📞 9471418942

📧 iadvikarajput@gmail.com