FAQs (Frequently Asked Questions)

 

1. **What is ADEFEX?**
   - ADEFEX is an online shopping website that offers a wide range of products across various categories, including electronics, fashion, home decor, beauty, and more. We aim to provide customers with a convenient and seamless shopping experience.

2. **How can I place an order on ADEFEX?**
   - Placing an order on ADEFEX is simple. Just browse through our website  www.adefexstore.in , select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed.

3. **What payment methods do you accept?**
   - We accept several payment methods, including credit/debit cards, COD, and other secure online payment gateways. You can choose the option that is most convenient for you during the checkout process.

4. **How do I track my order?**
   - Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.

5. **What is your return policy?**
   - We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 5 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for more information on our return policy and procedures.

6. **Do you offer international shipping?**
   - Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. You can enter your address during checkout to see if we ship to your location and to calculate shipping costs.

7. **Are the products on ADEFEX authentic?**
   - We take great care to ensure that all the products listed on ADEFEX are authentic and sourced from reputable manufacturers and suppliers. We strive to provide our customers with high-quality products that meet their expectations.

8. **How can I contact customer support?**
   - If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at adefexdukaan@gmail.com , by phone at +91-9424993929 , or through the contact form on our website. We aim to respond to all inquiries promptly and efficiently.

9. **Do you offer gift wrapping services?**
   - Yes, we offer gift wrapping services for select products. During the checkout process, you will have the option to add gift wrapping to your order for an additional fee. You can also include a personalized message to accompany the gift.

10. **Can I cancel my order after it has been placed?**
    - We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled, but you may be able to return it following our return policy.