Refund Policy
Can an item be exchanged or returned?
Yes, Aksmy offers free of charge exchange or return option to its customers under a 2 Day For Return/Refund and 7-day Replacement window from date of delivery.
Terms and Conditions for Return & Exchange –
- Any request for (return 2 Days) or exchange can be placed within 7 days of delivery of product.
- Returned product should be unused, and fresh with all the tags intact.
- Exchange will be allowed for the same product in its available different size/model/brand etc
- Exchange with any other product, of higher or lower MRP value, will not be allowed.
- Exchange can only be allowed 1 time for any product.
- Prefume Stickers Temppred screen guard and consumables product are not eligible for return
How can I cancel an order?
An order can be cancelled before it is prepared for dispatch. Orders cannot be revised. If you want to revise your order, you must cancel it and place the order again. An order cannot be cancelled once it is shipped.
How can I return/exchange an order?
Returns 2 Day and Exchange must be initiated within 7 days of the order being delivered. To initiate go to RETURN/EXCHANGE and click to the desired action. Our shipping and delivery partners will contact you and arrange a pick-up at your mentioned address at a time convenient for you. We will send return and exchange confirmation email along with packing instruction to your registered e-mail address.
Products must be unused, unwashed, unsoiled, without any stains or signs of having been tampered with. Products must have the original quality check seals/return tags/warranty seals (wherever applicable) and sub-parts and accessories. Products must be free of damage and without any scratches, dents, tears or holes. Accessories and footwear cannot be returned or refunded.
Our staff will initially scan the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk / Warehouse.
If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID of the returned product on the package.
You are required to courier the product on the below address:
To,
AKSMY WORLD
C/o Lim Ra Enterprises ,
2251/18b ,FF
New Patel Nagar,
New Delhi - 110008 - India
Thank you for shopping at our Aksmy World and we appreciate your trust in us and thrilled to have had the opportunity to serve you.
PLEASE NOTE: Return After 2 Day and Exchange initiated after 7 days from the date of delivery will not be processed.
online order details (or invoice) is mandatory. For any altered product, no exchange/return or refund would be applicable if product is used damage and not in orignal conditions .
For more details, feel free to connect with our Customer Care executives at +91 9899921259, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at limralime@gmail.com
I have changed my mind and would like to retain the product. What do I do?
Please connect with our Customer Care executives at +91 9899921259, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at limralime@gmail.com
When will I get my refund?
A refund, if applicable, will be initiated once the returned product has reached our warehouse and the quality check has been completed.
What are the modes of refund available after cancellation?
For payments done via Credit Card or Net Banking, the refund will be administered through the payment gateway itself. The amount should reflect within 7 to 8 business days, as dependent on the bank.
I’m not fully satisfied with the products I’ve bought. What can I do?
If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return all unused items with their original tags within 7 days of the order being delivered. To initiate a return, go into MY ACCOUNT and click RETURNS. For further information connect with our Customer Care executives at +91 9899921271, 10 AM to 5 PM, Monday to Saturday (excluding public holidays) or write to us at return@aksmy..com
Terms & Conditions for Returns
- Aksmy will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer bears complete responsibility for the accuracy of information provided.
- A refund will be issued only after the products are received at our warehouse and after quality checks are completed.
- Please make sure the packet is well-sealed before handing it over to our shipping and delivery partners.
- Aksmy follows 7 days, ‘No Questions Asked’ Replacement policy. You can Replace the product within 7 days of delivery.