Replacement Policy

Replacement Policy

Al Saadi Hub

We want you to be fully satisfied with your order. If you receive a damaged, defective, or wrong item, we offer a free replacement within 6 days of delivery.

 Eligible for Replacement:

• Broken or damaged product

• Wrong size or item sent

• Product not working or not as shown

 Time Limit:

• You must request a replacement within 6 days of receiving your order.

• Requests after 6 days will not be accepted.

 What We Need:

• Clear photos or video of the issue

• Order number and delivery date

• Send via WhatsApp or Email

 Replacement Process:

• We will review and respond within 2–5 business days

• If approved, we’ll ship a free replacement

• If the product is unavailable, we may offer store credit or a refund

 Not Covered:

• Damage caused by misuse

• Late requests (after 6 days)

• Change of mind or wrong details given by customer