Returns & Refunds
At Azad Nix, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer an easy and transparent refund process. Please read our Refund Policy below to understand how you can request a refund.
1. Eligibility for Refunds
You are eligible for a refund under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within ( Mon To Sat ) days of receiving your order. We will offer you a full refund or replacement.
- Incorrect Items: If we send you the wrong item, please reach out, and we will either provide a replacement or a full refund once we receive the returned product.
- Change of Mind (Special Circumstances): We generally do not offer refunds for change of mind. However, if you feel there is a valid reason for a refund, please contact us, and we will review your case on an individual basis.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at azadnixofficial@gmail.com with your order number, a description of the issue, and photos (if applicable).
- Return the Product: If the item is damaged, defective, or incorrect, we will guide you through the return process. Return shipping costs may be covered by us in these cases.
- Refund Processing: Once we receive the returned product and approve the refund, we will process the refund to your original payment method.
3. Exchange Policy
If you receive a damaged or incorrect item, you may request an exchange. Please contact us within (Mon To Sat) days of receiving your order for a swift replacement.
4. Cancelling an Order
If you wish to cancel your order before it is shipped, please contact us immediately at Azad nix Customer Community azadnixofficial@gmail.com We can only cancel orders before they have been processed or shipped.
5. Contact Us
For any questions or concerns regarding our refund policy, or if you need assistance with your refund request, feel free to contact us at:
- Email: azadnixofficial@gmail.com
- Help: Azad Nix Customer Community