Shipping Policy
Azura is pleased to offer shipping services across India; however, please note that transit times may vary depending on the destination.
Shipping Duration:
Once your order is placed, we strive to process and ship it as quickly as possible from our home address via our trusted shipping agent. Our standard handling and processing time is typically 1-3 business days. The estimated delivery timeframe ranges from 5-10 business days.
While we make every effort to ensure prompt delivery, please allow for additional time during busy seasons, as postal delays that are beyond our control may occur. Factors such as distance, customs procedures, and unforeseen events like natural disasters can also contribute to potential postal delays.
How can I track my order?
To help you keep track of your order, we provide tracking information, including carrier details, for every package. Tracking details are updated on the website under 24-28 hours after shipment. Occasionally, unforeseen circumstances such as postal delays or customs inspections may cause slight delays in updating the tracking information. We appreciate your patience and understanding in such situations.
Incase you’re unable to track your order, you can contact us for assistance.
Lost or Delayed Packages:
To safeguard your purchase, each order is shipped with insurance coverage to protect against lost packages. If your order is held at customs, lost in transit, or returned to us for any reason, we take full responsibility. While we cannot control postal services once the package leaves our warehouse, we will promptly send you a replacement package with priority shipping and tracking if necessary. In the event that the address remains undeliverable, a full refund will be provided.
Extended Delays:
Although our shipping policy aims to provide accurate delivery time frames, there may be instances where the actual delivery time exceeds our stated guidelines. If you experience an extended delay, please reach out to us as soon as possible. We are committed to assisting you and will do our utmost to resolve any issues within our control.
For further assistance or inquiries, we invite you to contact us through Instagram, Whatsapp, or email. Our dedicated customer support team is ready to provide additional information and address any concerns you may have.
Thank you for choosing Azura, and we appreciate your understanding and cooperation throughout the shipping process.
Contact us on:
Instagram: instagram.com/azuracloset.in
Whatsapp: 9267979474, 9599589282
Mail: azura.closet.query@gmail.com
