RETURN & REFUND POLICY

At Biz Basket, we hold ourselves to the highest standards, and we are confident that you will be pleased with your purchase. However, we understand that occasionally, circumstances may necessitate a return or refund. Our uncompromising 30-Days Return & Refund Policy aims to provide a transparent and efficient process for our esteemed customers.

1. Eligibility for Returns and Refunds

To qualify for a return or refund, your item must meet the following criteria:

1.1. Damaged or Defective Items: In the unfortunate event that you receive a damaged or defective product, it is imperative to report the issue within 14 days of receiving the item.

1.2. Incorrect or Incomplete Orders: If there is any inconsistency with your order, such as receiving the wrong item or encountering missing components, please notify us promptly within 30 days of receipt.

2. Return and Refund Procedure

Upon fulfilling the eligibility criteria, commence the return or refund process by promptly reaching out to our dedicated customer support team at bizbaskett@hotmail.com. To expedite a resolution, kindly furnish the following essential information:

• Order number
• A detailed description of the issue
• Photographic or video evidence that illustrates the problem (if applicable)

 

3. Return Authorization

Following your initial contact with our customer support team, you will receive precise instructions for returning the product, encompassing the return address and any supplemental documentation required for a swift resolution.

4. Return Conditions

To qualify for a return or refund, the following stringent conditions must be met:

4.1. Pristine Original Packaging: The item must be meticulously preserved in its original packaging and in an impeccable, resaleable condition.

4.2. Pristine and Unaltered: The item should remain unblemished, unaltered, and free from any semblance of wear or damage.

5. Refund Procedure

Upon the receipt of the returned item and a meticulous examination to ensure it meets the stipulated conditions, we will promptly initiate the refund process. The method of refund will be contingent upon your original payment method. Please be aware that the refund may require up to 30 days to be processed and reflect in your account.

6. Non-Refundable Items

Certain items, as per the strict terms of our policy, are non-refundable, including:

• Items not in their original condition
• Items marred by misuse or negligence
• Items returned without obtaining the necessary prior authorization

 

7. Shipping Costs

 How will customers get the return label?

 

8. What is the restocking fee?

 

9. Contact Us

 

Mail: bizbaskett@hotmail.com

Phone: +91 6388205336

Address: 34 Lake Place Road Lake Market Kalighat, 700029 Kolkata West Bengal, India