Return/Refund & Replacement Policy

Our Return and Refund Policy was last updated **Effective Date: October 22, 2019**

Thank you for shopping at buyfurr.shop

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns or replacement option.

Buyfurr, Refund, and Replacement Policy

 

At Buyfurr, we are committed to providing top-quality products. However, if for any reason you are unsatisfied with your purchase, we offer a **5-day return and replacement policy**. Please review the terms below for a smooth experience.

Eligibility for Returns and Replacements
1. **Return/Replacement Window**: Customers can request a return or replacement within **5 days** of receiving their product.
   
2. **Unboxing Video peremptory for return/refund **: As a sine qua non for any claim regarding return, replacement, or refund, it is incumbent upon the recipient to meticulously chronicle the entirety of the unpacking process through a video recording, ab initio the receipt of the unblemished package until its thorough unsealing and inspection. This visual document must unambiguously delineate the precise state of the product, corroborating any perceived anomaly or defect contemporaneous with its discovery. Absence of such evidentiary footage shall ipso facto nullify any entitlements to restitution, replacement, or compensation.

3. **Product Condition**: Returned items must be in **unused condition**, with all original tags, packaging, and accessories. Products showing signs of wear or damage are not eligible.

4. **Eligible Products**: Certain products, such as custom-made or final-sale items, are not eligible for returns or replacements unless they are proven to have a defect upon receipt.

Non-Eligibility Criteria
- Products damaged due to misuse or improper handling.
- Returns that lack the required unboxing video.
- Altered or used products.

Refund Process
- Refunds will be processed after the product is inspected and approved for return.
- Refunds will be made to the original payment method within **7-10 business days** after approval.

Replacement Process
- Replacements are subject to availability. If the requested replacement is unavailable, a refund will be processed instead.

How to Initiate a Return or Replacement
To start a return or replacement:

- Send an email to buyfurr.shop@gmail.com with your order number, reason for return, and the required unboxing video.
- Alternatively, you may chat with our team on whatsapp

All returns should be shipped to our address:

*Buyfurr
Vivek Vihar, Lashkar Nagar,  
Gwalior, MP 474012  
India

For any additional assistance, feel free to contact us at buyfurr.shop@gmail.com (<= CLICK ON THIS EMAIL ID TO REACH )