Refunds & Cancellation

Thank you for shopping from Maro. Please read our Refund and Return Policy carefully before making any purchase.

 

Cancellation:

Orders can be cancelled in 24 hours of order, 100% amount refunded. After 24 customer had to mail us for order cancellation with a valid reason and 10% charges were deducted.

 

Returns:
Unfortunately, we do not accept returns for the following reasons:
● Change of preferences.
● Accidental orders.
● Incompatibility issues.
● Customized or personalized items.

Refunds:
We offer refunds for customers who receive products that are mismatched or damaged, subject to the following conditions:
● To be eligible for a refund, customers must submit a verifiable unboxing video within 24 hours of receiving the product.
● The unboxing video must clearly show the product's condition, highlighting any damage or discrepancies.
● Customers should send the unboxing video to my.marostore@gmail.com with the order id, for review.

Refund Process:
● Upon receiving the unboxing video, our support team will review the footage to verify the reported issues.
● If the claim is approved, we will initiate the refund process.
● Refunds will be issued to the original payment method used during the purchase.
● Refund complete in 5-7 business days .

Replacements:
In the case of damaged or mismatched products, we also offer the option for replacements. The process for requesting a replacement is the same as outlined for refunds.

Conditions for Refund/Replacement:
● The unboxing video is a mandatory requirement for all refund or replacement claims.
● Claims must be submitted within 24 hours of the product's delivery.
● Claims submitted without the required unboxing video will not be considered.

Contact Information:
If you have any questions or need assistance with the refund or return process, please contact our support team at my.marostore@gmail.com 

Please note that this Refund and Return Policy is subject to change without notice. It is the responsibility of the customer to review the policy before making a purchase. Thank you.