Refund Policy
Product Return and Refund Policies
At Ceylonese Vogue, we strive to provide the best shopping experience for our valued customers. Please read the following return and refund policies carefully before making a purchase.
Size Chart Guidelines
Before completing your purchase, we kindly ask our customers to refer to the size chart provided on our website. This ensures a more accurate fit and helps avoid any inconvenience post-purchase.
Returns Due to Size Discrepancy
If, upon receiving your order, you find that the size does not match your expectations, we offer the following options:
1. Exchange: Customers may exchange the product for the correct size, subject to availability. The customer is responsible for any price difference between the exchanged items.
2. Store Credit:Alternatively, customers can opt for store credit equivalent to the value of the returned item. This credit can be used towards purchasing the correct size or any other item of equal value.
3. Return Fee:Please note that customers are responsible for the return fee associated with size-related returns.
Returns for Damaged or Missing Items
In the unfortunate event that your order arrives damaged or with missing items, Ceylonese Vogue will cover the product cost or return shipping expenses. Please notify us within 1-4 days of receiving your order to facilitate a prompt resolution.
How to Initiate a Return:
To initiate a return, please follow these steps:
1. Contact our customer support team at info@mapleceylonese.ca or Whatsapp us.
2. Provide your order details and reason for return.
3. Wait for confirmation and further instructions from our team.
Return Conditions:
- All returned items must be unworn, unwashed, and in their original condition with tags attached.
- Returns must be initiated within 4-5 working days those who live in greater vancouver or 7-8 working days those who live apart from greater vancouver.
- We reserve the right to refuse returns that do not meet the above conditions.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 4-5 working days those who live in greater vancouver or 7-8 working days those who live apart from greater vancouver.
Contact Us:
If you have any questions or concerns regarding our return and refund policies, please don't hesitate to contact us at info@mapleceylonese.ca . Our dedicated team is here to assist you.
Ceylonese Vogue appreciates your understanding and cooperation in adhering to our return and refund policies. We are committed to ensuring your satisfaction with every purchase.