Policies
Terms and Conditions
1. Introduction Welcome to CKGStore! By accessing and using our website, you agree to comply with these Terms and Conditions. Please read them carefully.
2. Products We strive to ensure that the products listed on our website are accurate and available. However, CKGStore reserves the right to change or discontinue products at any time without prior notice.
3. Orders When you place an order, you agree to provide accurate and complete information. Once an order is placed, we will send you a confirmation email. If there is an issue with your order, we will notify you as soon as possible.
4. Pricing Prices for products are as listed on our website. We reserve the right to modify prices at any time. Shipping costs will be calculated at checkout.
5. Payment Payments must be made through the available payment methods on our website. By submitting an order, you authorize us to charge your payment method.
6. Shipping and Delivery Shipping and delivery are subject to the Shipping and Delivery Policy. Estimated delivery times are provided at checkout but may vary depending on your location.
7. Returns and Refunds Returns and refunds are governed by our Returns and Refund Policy. You can return products within a specific timeframe (as stated in the policy) under eligible conditions.
8. Privacy Your personal information will be handled in accordance with our Privacy Policy.
9. Liability CKGStore is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law These Terms and Conditions are governed by the laws of [BANGALORE]. Any disputes will be resolved in the appropriate courts of [BANGALORE].
Refund and Return Policy
1. Returns We accept returns for products purchased from CKGStore under the following conditions:
- Items must be returned within 2-3 days from the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
- Perfume bottles that have been opened or used.
- Gift cards.
- Sale or discounted items may not be eligible for returns.
3. Process To initiate a return, please contact our customer support team at [email/phone]. Once your return is approved, we will provide you with instructions on how to send the items back.
4. Refunds Once the returned items are received and inspected, a refund will be issued to the original payment method. Please note that shipping fees are non-refundable.
5. Exchanges If you would like to exchange a product for another, you can follow the return process and place a new order.
Shipping and Delivery Policy
1. Processing Time All orders are processed within 1-2 business days. Please allow additional time for holidays or high-order volumes.
2. Shipping Methods and Rates We offer standard and expedited shipping options. Shipping fees are calculated at checkout based on your location and the selected shipping method.
3. Delivery Time
- Domestic orders typically take [5-7] days.
- International orders may take up to [7-10] weeks, depending on your location. Delivery times may vary due to factors such as weather, customs, or carrier delays.
4. Shipping Confirmation You will receive a tracking number once your order has been shipped. You can track your order through our website or the carrier's site.
5. Address Accuracy Please ensure your shipping address is correct. CKGStore is not responsible for delays or undelivered orders due to incorrect or incomplete addresses.
Privacy Policy
1. Information Collection We collect personal information such as your name, address, email, and payment details when you make a purchase. We may also collect non-personal information like browser type and usage data.
2. Use of Information Your information is used to process orders, deliver products, communicate with you, and improve our services. We may also send promotional emails or updates if you have opted-in to receive them.
3. Sharing of Information We do not sell or rent your personal information to third parties. We may share your information with trusted partners or service providers (e.g., payment processors, shipping carriers) who assist with order fulfillment.
4. Data Security We implement appropriate security measures to protect your personal information, including encryption and secure payment processing.
5. Cookies Our website uses cookies to enhance your shopping experience. You can disable cookies in your browser settings, but doing so may affect your ability to use some features on our site.
6. Your Rights You have the right to access, update, or delete your personal information. If you wish to do so, please contact our customer support team.
7. Changes to the Privacy Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated date.