Return Policy

If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at dioramadesigns@gmail.com mentioning your Order ID. We will personally ensure that replacement is issued to you with no additional cost. If delivery has been accepted, it will be assumed that the parcel was received in a secure manner and no returns or exchange will be accepted.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product which is customized on request by the customer.

Refunds:

1. We do not offer refunds.

2. Refunds will be made within 10 working days only if the product received by you is a defective product

Exchange POLICY -

NO EXCHANGES DURING COVID 19 due to safety reasons. 

– If you have received the product, it will be eligible for replacement within 3 days of receiving the products, only in cases where there are defects found with the product.

International (Outside India) :

a.    We have variable shipping charges depending upon the location and the weight of the parcel.

1.    Any custom taxes/charges have to be borne by the customer.

2.    We don’t have any Transit insurance. 

3.    Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours. 

4.    If for any reason the customer doesn't accept/claim the delivery, we will not be liable for any refund.