Refund Policy

At Earth Elements, we strive to ensure that each pair of handmade earrings meets our quality standards and arrives in perfect condition. However, we understand that there may be instances where you need to request a refund due to damage or missing items. Please review our refund policy below:

Damaged or Missing Items

If you receive a damaged item or if any part of your order is missing, please contact us within 2 days of receiving your package. To initiate the refund process, please provide us with unboxing video, clear photos of the damaged item(s) and include your order number. Upon verification, we will offer one of the following options:

1. Replacement: We will promptly send you a replacement for the damaged or missing item(s) at no additional cost to you.
2. Return and Refund: If a replacement is not feasible or desired, we will issue a refund for the affected item(s) to the original payment method used for the purchase.

Conditions for Refund

- Requests for refunds due to damage or missing items must be made within 2 days of receiving your order.
- The item(s) must be in their original packaging and in unused condition to be eligible for a refund.
- Refunds will be processed once we have received the returned item(s) and verified their condition.

How to Request a Refund

To request a refund for damaged or missing items, please contact us at earth.elements2024@gmail.com or +91-9510230936 with the following information:
- Your order number

- Unboxing video of the product
- Clear photos of the damaged item(s)
- Description of the issue

Shipping Costs

If you are returning items due to damage or missing products, we will cover the cost of return shipping. Please follow our instructions for returning the items, and we will provide you with a prepaid shipping label.

Non-Refundable Items

Please note that all items including personalized or custom-made items are non-refundable unless they arrive damaged or defective. Additionally, we do not accept returns or offer refunds for items that have been worn or used.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at earth.elements2024@gmail.com or +91-9510230936. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Earth Elements!