Refund Policy

Refund and Cancellation Policy

Last Updated: 25 October 2026

At Emmanuel Art, every artwork is created with care, creativity, and attention to detail. We want every customer to have a positive experience, whether purchasing an existing artwork or ordering a personalized masterpiece.

This policy explains the cancellation, return, replacement, and refund conditions for our products.

1. Custom-Made and Personalized Artwork

Customized artwork includes commissioned portraits, personalized paintings, handcrafted pieces, name-based artwork, and artwork produced according to customer-provided photographs or instructions.

Because these pieces are created specifically for individual customers, they are generally not eligible for change-of-mind returns once production has started.

However, customers remain entitled to applicable remedies if an artwork is defective, materially different from the agreed specifications, damaged, or otherwise does not meet applicable consumer-protection requirements.

2. Order Cancellation

For custom orders:

• Cancellation requests may be submitted within 24 hours of order placement.

• If production has not started, the customer may cancel and receive a full refund.

• If production has already started, we will discuss the work completed and any reasonable, previously disclosed, non-recoverable costs before determining any cancellation adjustment.

• Orders already dispatched cannot ordinarily be cancelled, but applicable return and consumer rights remain available.

If Emmanuel Art cancels an order because we cannot fulfill it, the customer will receive a full refund of the amount paid for the unfulfilled order.

3. Returns for Ready-Made Artwork

For eligible, non-customized, ready-made artwork, customers may request a return within 7 calendar days of delivery.

To qualify for a change-of-mind return:

• The artwork must be unused and in its original condition.

• It must be securely packaged for return.

• Any included accessories or certificates must be returned.

• The return request must be approved before dispatch.

For change-of-mind returns, the customer is responsible for return shipping costs, disclosed before the return is arranged.

Custom-made artwork is excluded from change-of-mind returns.

These conditions do not restrict statutory rights relating to defective, damaged, or incorrectly supplied goods.

4. Damaged, Defective, or Incorrect Products

If an artwork arrives damaged, defective, or materially different from what was ordered, please contact us promptly.

For efficient investigation, we recommend notifying us within 48 hours of delivery wherever possible and providing:

• Your order number.

• Photographs of the product.

• Photographs of damaged packaging, where relevant.

• A brief description of the issue.

We will assess the concern and, where appropriate, arrange repair, replacement, return, or refund.

Emmanuel Art will bear reasonable return or replacement shipping expenses where the problem is attributable to us or our delivery arrangements.

A delayed report does not automatically remove rights available under applicable law.

5. Handmade Artwork Variations

Each handmade artwork is unique.

Minor differences in brush strokes, texture, wood grain, color appearance, or handcrafted finishing may occur.

These natural variations are not necessarily defects. However, the finished product must remain consistent with the agreed description, reference, and material specifications.

6. Refund Processing

Once a refund is approved, we will initiate it through the original payment method wherever reasonably possible.

We aim to initiate approved refunds within 7 business days. The time for the amount to appear in your account may vary depending on your bank, payment gateway, and applicable payment-processing rules.

If the original payment method is unavailable, an appropriate alternative will be agreed with the customer.

7. Custom Artwork Revisions

Customers should review and confirm their requirements before production.

Where previews or approval stages are agreed upon, changes requested before final approval will be handled according to the revision terms communicated for that order.

Additional changes requiring substantial reworking may involve extra charges, which will be disclosed and agreed before proceeding.

8. How to Request a Cancellation, Return, or Refund

Contact Emmanuel Art with your order number and a description of your request.

Email: [Support Email]

Phone: [Contact Number]

Website: https://mydukaan.io/emmanuelart

Our team will review your request and explain the next steps.

9. Consumer Rights

Nothing in this policy excludes or limits rights or remedies that customers are entitled to under applicable Indian consumer-protection laws.

Thank you for supporting handmade art and independent artists.

Emmanuel Art — Every Moment Deserves a Masterpiece.