Refund Policy
Our Return and Refund Policy was last updated 12 September 2023
Thank you for shopping at mydukaan.io/euath.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Dkatke enterprises Pvt. Ltd.” (referred to as either "Company", "We", "Us" or "Our" in this Agreement) refers to eUath
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to mydukaan.io/euath, accessible from https://mydukaan.io/euath
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 2 days with giving any reason for doing so.
The deadline for canceling an Order is 2 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email:
We will reimburse you no later than 2 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Orders to be eligible for a return, please make sure that:
The Orders were purchased in the last 2 days from the date on which you received Goods
Kindly check after receiveing Orders, If Product has damage Click the photo and send to us on Email id- Dkatkeenterprises@gmail.com
The following Orders cannot be returned:
The supply of Orders is made to your specifications or clearly personalized.
The supply of Orders which according to their nature are not suitable to be returned, deteriorate rapidly.
The supply of Orders that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Orders which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Orders
You are responsible for the cost and risk of returning the Orders to Us. You should send the Orders to the following address:
Shanti chs Mahatma phule nagar, Thane West
We cannot be held responsible for Orders damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Orders or proof of received return delivery.
Contact Us
Email Id - Dkatkeenterprises@gmail.com
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9082902425
