Privacy Policy
Last updated: 01st March 2026
Faalsa (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit or make a purchase from https://faalsa.com (the “Website”).
By using this Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.
1) Who We Are
Brand/Store: Faalsa
Website: https://faalsa.com
Operating Location: Kolkata, West Bengal, India
Support Email: help@faalsa.com
Support WhatsApp: +91 98754 73330
This Website is operated on the Dukaan e-commerce platform (our “Platform Provider”).
2) Information We Collect
A) Information you provide to us
When you place an order, contact support, or interact with the Website, we may collect:
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Name
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Phone number
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Email address
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Billing and shipping address (including city, state, and PIN code)
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Order details (products purchased, quantity, value, delivery instructions)
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Messages and attachments shared through support (email/WhatsApp/contact forms)
B) Payment information
Payments are processed through Razorpay. We generally do not store your full card/UPI/banking credentials on our servers. Razorpay may collect and process payment details as per their own privacy policy.
We may receive limited payment-related information such as:
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Payment status (successful/failed)
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Transaction reference/ID
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Payment method type (e.g., UPI/card), sometimes partially masked
C) Information collected automatically
When you browse the Website, certain data may be collected automatically, such as:
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IP address, device type, browser type
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Pages viewed, time spent, clicks, referral source
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Approximate location derived from IP
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Cookie and similar tracking data (see Section 8)
3) How We Use Your Information
We use your information to:
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Create, process, and deliver your orders
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Communicate order updates via email/SMS/WhatsApp (as applicable)
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Provide customer support and handle returns/refunds/replacements
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Detect and prevent fraud, abuse, unauthorized access, and security incidents
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Improve our products, Website experience, and store operations
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Run analytics and measure performance (e.g., Google Analytics)
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Run and measure ads/remarketing campaigns (e.g., Meta Pixel), where applicable
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Comply with legal requirements, tax obligations, and lawful requests
4) Sharing of Information (Who We Share It With)
We do not sell your personal data. We may share data only as necessary for business operations:
A) Dukaan (Platform Provider)
Since our store is hosted on Dukaan, your order and customer details may be processed/stored via Dukaan systems to enable storefront and checkout functionality.
B) Payments: Razorpay
For processing payments, confirmations, and fraud prevention.
C) Shipping & Logistics: Shiprocket and Courier Partners
We use Shiprocket for shipping. Shiprocket may assign shipments to different courier companies depending on availability and delivery feasibility.
To deliver your order, we may share:
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Name, phone number, shipping address
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Order weight/box details
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Order reference information needed for shipping and tracking
Courier partners may contact you for delivery coordination.
D) Analytics & Advertising Tools
We use:
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Google Analytics to understand Website usage and improve performance
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Meta Pixel (Facebook/Instagram) to measure ad performance and support remarketing
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WhatsApp chat widget to enable customer support conversations
These tools may collect device identifiers, cookies, and usage events, subject to their respective policies.
E) Support and communication tools
We may use email/SMS/WhatsApp communication to send transactional messages and support replies.
F) Legal & compliance
We may disclose information when required by law, court orders, or to protect our rights, users, or public safety.
5) Cookies & Tracking Technologies
We use cookies and similar technologies for:
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Website functionality (cart, checkout, security)
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Analytics (Google Analytics)
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Advertising measurement and remarketing (Meta Pixel)
Your choices: You can control cookies through browser settings. Disabling cookies may impact Website functionality.
6) Data Retention
We retain personal data only as long as needed for:
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Order fulfillment and customer support
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Returns/refunds and dispute handling
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Accounting/tax compliance and legal obligations
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Fraud prevention and security
When no longer needed, we take reasonable steps to delete or anonymize it.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect your data. However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8) Your Rights & Choices
Subject to applicable laws, you may:
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Request access to the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of certain data (where legally permissible)
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Withdraw consent where processing is based on consent
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Opt out of marketing communications (where applicable)
To exercise these rights, contact us at help@faalsa.com or WhatsApp +91 98754 73330. We may verify your identity before processing requests.
9) Children’s Privacy
Our Website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has shared data with us, contact us for deletion.
10) Third-Party Links
Our Website may include links to third-party websites (including payment, social media, and other services). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
11) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Website means you accept the updated policy.
12) Contact Us
For questions, concerns, or privacy requests, contact:
Faalsa (Kolkata, West Bengal, India)
Email: help@faalsa.com
WhatsApp: +91 98754 73330