Return/Exchange Policy
Thank you for choosing to shop with us for your apparel needs! At The Fashion Fools, we want you to be completely satisfied with your purchase and we understand that sometimes you may need to return an item, and we want to make the process as easy as possible for you.
- If for any reason you are not happy with your order, we will gladly accept returns or exchanges within 7 days of delivery.
- To be eligible for a return or exchange, the item must be in new and unused condition, with all original tags and packaging intact. Any items that are damaged, worn, or altered will not be accepted for return or exchange.
- To initiate a return or exchange, go to My Orders and click on desired option. For questions please reach out to us on care@fafo.co.in or +918423394749/+918423374749 /+918130507749 through WhatsApp.
- If there is a cost of return - Customers are responsible for the cost of shipping for returns and exchanges, unless the item received was damaged or incorrect. In these cases, we will cover the cost of shipping.
- We will arrange for a reverse pickup at cost to you. In case a reverse pickup is not available, please post the shipment back to us.
- Refunds will be processed within 10 business days of receiving the returned item after reviewing the condition of the item.
- Exchanges will be processed within 5 business days of receiving the returned item. If the requested exchange item is out of stock, we will issue a refund.
- Please note that all customized/clearance/festive items are final sale and cannot be returned or exchanged.
- Original shipping charges if applicable and COD charges are non-refundable.
- In case reverse pickup is not available, we will reach out to you with instructions.
- For bundle purchases, the discounted price will become invalid if partial return is made and refund would be calculated on prevailing discounts at time of purchase.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us on care@fafo.co.in or +918423374749 / +918423394749 through WhatsApp. We value your satisfaction and want to ensure you have a positive experience with our products.