Refund Policy
Return & Refund Policy
Thanks for shopping at mydukaan.io/fitnest1.
Please read our return & refund policy carefully.
Order Cancellation
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Orders can be cancelled only before they are shipped.
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Once shipped, cancellation is not possible.
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For cancellations before shipping, email us at:
📧 info.fitnest.co@gmail.com
Replacement & Refund
We offer free replacements if your product arrives damaged or defective.
✅ To be eligible:
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Report the issue within 48 hours of delivery
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Share a clear unboxing video showing the damage
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Product must be unused & in original packaging
If partially damaged: return is required for replacement.
If completely damaged: return is not required, but video proof is.
If a replacement isn’t possible, we’ll issue a refund after reviewing your case.
🔁 Return Conditions
To qualify for return:
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Product was purchased in the last 14 days
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Product is unused and in original packaging
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You provide an unboxing video showing damage
We do NOT accept returns for:
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Personalized/custom products
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Opened hygiene-related items
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Perishable or expired goods
Returning a Product
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If return is required, shipping is at your own cost
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Use a trackable and insured courier
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Refund/replacement is processed only after we get proof or the returned item
Return address will be shared after approval via email.
Refund Timeline
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Refunds are processed in 7–14 business days
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You’ll receive it via the original payment method after approval
📞 Need Help?
We're here for you.
Contact us at:
📧 info.fitnest.co@gmail.com
📞 +91-9727960597