Refund Policy
GenWear Return Policy
Thank you for choosing GenWear for your fashion needs. We strive to provide quality products and exceptional service to our customers. Please take a moment to review our return policy below.
Returns Exclusions: At GenWear, we do not accept returns for size mismatches or customer dissatisfaction related to personal preferences. We encourage customers to refer to our size guides and product descriptions before making a purchase to ensure the right fit and style.
Acceptable Returns Criteria: We will accept returns under the following circumstances:
- The product is returned within 2 days of delivery.
- The order was damaged during shipping.
Return Process: If you need to return a damaged item, please follow these steps:
- Contact Us: Reach out to our customer service team immediately upon receiving the damaged item. You can contact us via email at [customer service email] or by phone at [customer service phone number].
- Provide Details: Please provide details of the damage along with clear photographs of the affected areas, if possible.
- Assessment and Instructions: Our dedicated team will assess the situation promptly and provide you with clear instructions on how to proceed with the return.
Contact Information: For any inquiries or assistance regarding returns, please do not hesitate to contact our customer service team. We are available to assist you Monday through Friday, 9:00 AM to 5:00 PM IST. You can reach us via:
- Email: genwearclothes@gmail.com
- Phone: +91 83298 59753
Additional Information: Please note that our return policy is subject to change without prior notice. We appreciate your understanding and cooperation.
Thank you once again for choosing GenWear. We value your satisfaction and look forward to serving you with our stylish and comfortable fashion collections. If you have any feedback or suggestions, please feel free to share them with us. Your opinion matters to us as we strive to enhance your shopping experience with GenWear.
All policies apply for customers in India, effective from 30th April,2024
