Refund Policy
At Glooclean, we are committed to ensuring your satisfaction with our products. Our refund policy is designed to provide you with a hassle-free experience in the unlikely event of receiving damaged or incorrect products.
Eligibility for Refund or Replacement:
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Damaged Products: If you receive a damaged Glooclean product, we will be happy to replace it for you. Please contact us within 7 days of receiving the product.
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Incorrect Product: In the rare case of receiving the wrong Glooclean product variant, contact us within 7 days of delivery to initiate a replacement.
Contact Information for Refund/Replacement:
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WhatsApp: Reach out to us at +91 8171096862 via WhatsApp, providing details of the issue along with clear pictures of the damaged or incorrect product.
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Email: Alternatively, you can email us at elysiannessentials@gmail.com . Please include your order number, a description of the issue, and images for a swift resolution.
Process for Refund/Replacement:
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Inform Us: Contact us via WhatsApp or email within 7 days of receiving the product, detailing the issue.
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Provide Evidence: To expedite the process, attach clear pictures showcasing the damage or the incorrect product received.
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Confirmation: Our customer support team will review your case and provide confirmation within 48 hours.
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Return (if necessary): If a return is required, we will guide you through the process and arrange for the damaged or incorrect product to be collected.
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Refund/Replacement: Upon receiving and verifying the returned product, we will either process a refund or dispatch a replacement, as per your preference.
Conditions for Refund/Replacement:
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Please ensure the product is unused and in its original packaging.
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The refund/replacement request must be initiated within 7 days of receiving the product.
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Any additional damages caused after delivery are not eligible for a refund or replacement.
Note:
- Glooclean reserves the right to deny a refund or replacement if the conditions mentioned above are not met.
We appreciate your understanding and cooperation. Your satisfaction with our products is our top priority at Glooclean. If you have any further questions or concerns, feel free to reach out to us through the provided contact channels.
