Service Delivery Policy

JALA SAI E-SERVICE CENTRE, we are committed to providing fast, secure, and reliable digital services. This Service Delivery Policy explains how and when our services are delivered.

Nature of Services

We provide digital and online assistance for various government, financial, and travel-related services, including but not limited to:
AEPS
Money Transfer (DMT)
PAN Card Services
Passport Assistance
BBPS (Bill Payments)
Mobile & DTH Recharge
Government Certificate Services
UTI PSA Services
Distributor ID Services
Morpho & Mantra Device Installation
Flight, Train, Bus & Hotel Booking
Other Digital & Online Services

Service Delivery Time

Delivery time depends on the type of service requested.
Instant Services (such as AEPS, Money Transfer, Recharge, and Bill Payments) are generally processed immediately after successful verification and payment.
Government-related services (such as PAN Card, Passport Assistance and Certificates) are processed according to the timelines of the respective government departments or authorized agencies.
Travel booking confirmations are provided after successful payment and booking confirmation from the travel service provider.

Processing Requirements

Service processing begins only after:

Complete and accurate information is provided.
All required documents are submitted.
Applicable service charges and government fees are paid.

Delays

Delivery may be delayed due to:
Government portal maintenance or downtime
Bank or payment gateway issues
Technical problems beyond our control
Incomplete or incorrect customer information
Additional verification required by government departments or third-party providers

Delivery Method

Depending on the service, completed documents or confirmations may be delivered through:
Email
WhatsApp
SMS
Printed copy (where applicable)
Direct update on the respective government or service portal

Customer Support

If you have any questions regarding your service request or delivery status, please contact us during business hours.

Contact Us

JALA SAI E-SERVICE CENTRE
📞Call/Whatsapp : +916351568170
📧 Email - ezeepay123@gmail.com
🕹️ Location : Gujarat,India
🕒Working Hours: Monday - Saturday (9:00 AM - 8:00 PM)