Refund Policy

Returns and Refunds Policy

At House of Zewar, we strive to provide you with the best quality products and services. However, we understand that there may be instances where you need to return a product. Please read our refund policy carefully to understand your options.

 

No Refund or Exchange Policy

We do not offer refunds or exchanges once a product has been sold. Please ensure that you carefully review your order before making a purchase.

 

Damaged Products

In the unlikely event that your product arrives damaged, we will gladly offer a replacement or a refund in the form of credit note. To request a replacement for a damaged product, please follow these steps:

1. Email us: Send an email to houseofzewar@gmail.com with the subject line "Damaged Product Replacement Request" and include your order number and a brief description of the damage.

2. Attach Video: Attach a video of you opening the parcel to clearly show the extent of the damage. This video will help us process your request faster.

3. Wait for Instructions: Our customer service team will review your request and provide you with further instructions on how to return the damaged product and receive a replacement.

Please note that all requests for replacement due to damage must be made within 2 days of receiving the product.

Refund Timeline

In cases where a refund is issued, please allow 7–10 working days for the refund to be processed after approval. You will receive a confirmation email once the refund has been initiated.

 

Contact Us

If you have any questions or concerns about our refund policy, please contact us at houseofzewar@gmail.com.

House of Zewar

A unit of Jasin Enterprises