Refund & Return Policy

🔁 Refund & Return Policy

1. Order Cancellations

• Orders can be cancelled within 2 hours of placement for a full refund of the product amount.

• Cancellations after the 2‑hour window but before shipping, are eligible for a 50% refund of the product cost.

• Once the order has shipped, cancellations are not permitted. See Section 3 for returns.

2. Returnable Items

• You may return items within 7 calendar days of delivery.

• Products must be unused, in original packaging, with all tags and accessories intact.

• Returns are not accepted for:

  • Undergarments, swimwear, personal care items (for hygiene reasons)

  • Sale/clearance items (unless faulty)

  • Digital downloads, gift cards, or perishable goods

3. Return Process

1. Request a return within 7 days via your account dashboard or email us at [your support email].

2. Pack the item securely with the invoice, tags still attached.

3. Send via a trackable courier—we’ll share the return address after approval.

4. Customers bear return shipping costs, except in case of faults or errors on our part.

4. Refund Processing

• Once we receive and inspect the return:

  • Product cost (excluding original shipping) refunded via the original payment method within 7–10 business days.

  • Shipping fees are non‑refundable unless the return is due to our error.

  • If the product is damaged by the customer or missing parts, we may refuse the return or issue a partial refund.

5. Exchanges

• We don’t offer direct exchanges, but you're welcome to return and place a new order.

• For help with sizing or selecting a different color/variant, contact us before placing a new order.

6. Defective or Incorrect Items

• Contact us within 3 days of delivery if an item is defective, damaged, or incorrect.

• Provide a description and photo proof.

• We will arrange a replacement, repair, or full refund, including return shipping costs.

7. Refund Status

• You’ll receive an email once we start processing your refund.

• Refund timelines depend on your bank or payment provider—they may take 5–7 business days post-approval.

8. Contact Us

• Email: [your support email]

• Phone: [customer service number]

• Operating Hours: [e.g., Mon–Fri, 10 AM–6 PM]

9. Policy Updates

We may update this policy. The effective date is listed at the top. Continued use of the website means you agree to any changes.

💡 Tips for Implementation

• Translate to Marathi/dual‑language if selling in Maharashtra.

• Make this policy accessible—link it in your footer and at checkout.

• Ensure your platform supports automating the return process.

• Keep tone customer-friendly and transparent to build trust.