Return / Refund Policy

Our Return and Refund Policy was last updated 21 November 2022

Thank you for shopping at our store. Please read our refund / return policy before placing order.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to IGADG

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to mydukaan.io/igadg, accessible from https://mydukaan.io/igadg

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Return and Refund

We offer 15 day replacement warranty for manufacturing defects on products brought from our site. To claim the replacement warranty, please contact us on whatsapp number 99900 76600 and send following details :-

- Issue faced

- Picture of the issue faced

On receiving your query, the same will be replied within 3 working days for a resolution. Pls note issues like Ordered by Mistake / Someone else Ordered / Don't need the product wont be accepted. For issues attributable directly to customer, a re-stocking fee of 15% plus courier charges will be applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that the goods are in the unused & in original packaging and condition.
 

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to our address, which will be communicated to you. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: Whatsapp us on 99900 76600