Return & Refund Policy
Return & Refund Policy – iGadget Zone
At iGadget Zone, we strive to provide the best quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Window
We offer a 7-day return policy from the date of delivery. Customers can request a return within 7 days if eligible under the conditions mentioned below.
2. Eligible Cases for Return
Returns are only accepted in the following cases:
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Product received is damaged during delivery
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Product received is incorrect (wrong item delivered)
3. Return Verification Process
All return requests for damaged or incorrect items are subject to verification and investigation by our courier partner, Shiprocket.
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Once a return request is raised, the case will be forwarded to our courier partner for investigation.
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The decision will be based on the courier partner’s findings and delivery records.
4. Approval & Rejection Conditions
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If the investigation confirms that the product was damaged in transit or wrongly delivered, the return will be approved, and the customer will receive a replacement or full refund.
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If the investigation concludes that the product was delivered correctly and without damage, the return request will be rejected, and no refund or return will be processed.
5. Important Guidelines
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Customers must provide proper unboxing video proof clearly showing the package condition.
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Return requests without valid proof may not be accepted.
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The product must be unused and in original packaging.
6. Non-Returnable Conditions
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Change of mind after purchase
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Minor wear and tear not affecting functionality
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Any issue reported after 7 days of delivery
7. Refund Process
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Approved refunds will be processed within 5–7 business days after confirmation.
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The refund will be credited to the original payment method.
8. Contact Us
For any return or refund requests, contact us at:
📧 Email: igadget.support@outlook.com