Refund, Return & Cancellation Policy
Refund, Return & Cancellation Policy
Effective Date: [11/09/2025]
Trade Name: Jhora
At Jhora, we aim to provide our customers with high-quality, stylish bags and accessories. Your satisfaction is important to us. This policy outlines the terms for returns, refunds, and cancellations. Please read carefully before placing an order.
1. Returns & Replacements
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Products can be returned within 7 days of delivery if they are damaged, defective, or incorrect.
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To be eligible for a return, the item must be unused, in its original condition, with all tags and packaging intact.
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Once we receive and inspect the returned product, we will either replace the item or issue a refund (as per your preference).
⚠️ Note: Personalized/customized items are not eligible for return.
2. Refunds
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Refunds will be processed to the original payment method within 5–7 business days after the returned product is received and inspected.
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In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI after confirmation.
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Shipping charges (if any) are non-refundable.
3. Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order, as long as they have not been shipped.
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To cancel your order, please email us at jhorabags@gmail.com with your order details.
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Once shipped, orders cannot be cancelled, but you may request a return after delivery as per our return policy.
4. Damaged or Wrong Products
If you receive a damaged or wrong product:
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Notify us within 48 hours of delivery by emailing pictures of the product and packaging to jhorabags@gmail.com
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We will prioritize your request and arrange a replacement/refund.
5. Exceptions
We do not accept returns/refunds in the following cases:
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Change of mind after product usage.
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Damage caused by improper use or handling.
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Clearance sale/discounted items marked as Final Sale.
6. Contact Us
For returns, refunds, or cancellations, please reach out to us at:
📧 jhorabags@gmail.com
We’re here to help you and ensure a smooth shopping experience with Jhora.