Privacy Policy

(Effective Date: October 2025)

Welcome to GiftStore by Jioplays (accessible at https://giftstore.jioplays.com).
We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.

By using our website, you agree to the practices described in this policy.

1. Who We Are

GiftStore is an online gifting platform operated by Deepcore Technologies and TCG Media House, based in India.
It is an extension of the Jioplays Secret Santa Generator, helping users browse and buy thoughtful gifts.

Our goal is to provide a safe and seamless shopping experience while ensuring your personal information remains secure and private.

2. Information We Collect

We collect the following types of data to serve you better:

A. Information You Provide Directly

Account Information: Name, email address, phone number, and password (if you create an account).
Order Details: Shipping address, billing address, and payment preferences.
Gift Preferences or Notes: Any gift message, wishlist, or event-related inputs.
Support Requests: Information you share when you contact us for help or feedback.

B. Information Collected Automatically

Device and Browser Data: IP address, browser type, device identifiers.
Usage Data: Pages visited, session duration, clicks, and referral sources.
Cookies: Small data files used for login sessions, cart functionality, and analytics.

You can manage or disable cookies via your browser settings at any time.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

To create and manage your user account.
To process orders, payments, and deliveries.
To send order confirmations, receipts, and support emails.
To improve our products, services, and customer experience.
To detect and prevent fraud or unauthorized access.
To comply with applicable Indian legal obligations.

We only use your information for legitimate business purposes and with your consent where required.

4. Payment and Security

We use trusted payment processors such as Razorpay, PayPal, and Stripe for handling payments.
We do not store or access your full payment information on our servers.
All transactions are encrypted using SSL (Secure Socket Layer) and processed through PCI-DSS compliant gateways.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated above, or as required by law.
After this period, data is securely deleted or anonymized.
You may also request deletion of your personal data at any time by writing to info@jioplays.com.

6. Information Sharing

We do not sell or rent your data to third parties.
We may share limited information only with:

Service Providers: For hosting, analytics, logistics, or payment processing (e.g., Hostinger, Google, Razorpay).
Parent Site (Jioplays.com): For coordinated event-based integrations like Secret Santa gift recommendations.
Law Enforcement or Legal Authorities: When required by law or government regulations.

All partners are bound by strict confidentiality and data security agreements.

7. Data Protection and Storage

Our site is hosted on Hostinger with SSL encryption enabled.
We follow industry-standard security practices, including:

Secure authentication (Gmail SMTP via OAuth 2.0).
Regular system and plugin updates.
Access control and firewall protection.
Daily backups and data integrity monitoring.

8. Your Rights (Under Indian Law)

As per the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Correction: Request correction or updating of your details.
Right to Erasure: Ask for deletion of your data (subject to applicable laws).
Right to Consent Withdrawal: Revoke consent for data processing.
Right to Grievance Redressal: Raise complaints regarding data handling.

To exercise any of these rights, please contact our Data Protection Contact at info@jioplays.com

9. Cookies and Analytics

We use cookies to:

Keep your shopping cart active.
Improve website functionality and performance.
Analyze traffic using Google Analytics (non-identifiable data only).

You can opt out of Google Analytics tracking through Google’s opt-out tool.

10. Communication and Emails

We send order confirmations, updates, and event-related communications via email using a secure Gmail SMTP (OAuth 2.0) setup.
You may opt out of promotional communications at any time.
We never send unsolicited or irrelevant emails.

11. Data Breach Procedure

In the unlikely event of a data breach, users will be notified via email within 72 hours of detection.
All breaches will be documented, investigated, and reported as per Indian IT security procedures.

12. Children’s Privacy

GiftStore is not intended for individuals below 13 years of age.
We do not knowingly collect personal data from minors.

13. Updates to This Policy

We may update this policy periodically to comply with new laws or improve our practices.
Updated versions will be posted here with a revised “Effective Date.”

14. Contact Information

For privacy-related concerns, requests, or feedback, please contact:

📧 info@jioplays.com
📍 Deepcore Technologies / TCG Media House
🌐 https://giftstore.jioplays.com

15. Compliance Statement

This Privacy Policy complies with applicable Indian data protection laws, including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (DPDP Act)

We ensure that all personal data is handled lawfully, fairly, and securely as per Indian standards.