Refund Policy

Our Return and Refund Policy was last updated 13 March 2024

Thank you for shopping at mydukaan.io/justorder3.

Our refund policy is transparent and customer-friendly. If you're dissatisfied with your purchase, you can request a refund within 5-7 days of the transaction. We aim to process refunds promptly, ensuring a fair and hassle-free experience for our valued customers.

We want you to be completely satisfied with your purchase from our online store. If you have any issues with your order, please review our refund policy below:

10-Day Money-Back Guarantee:

We offer a 10-day money-back guarantee on all products. If you are not satisfied with your purchase, you can return the item within 30 days from the date of delivery for a full refund.

Return Eligibility:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. Please include proof of purchase with your return.

How to Initiate a Return:

Contact our customer support team at [justorder2004@gmail.com] to initiate the return process. Provide your order number, the reason for the return, and any relevant information about the product.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure the safe return of the product.

Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [10 business day].

Exchanges:

We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item or resolve the issue.

Cancellations:

Cancellations are only accepted before the order is shipped. Once the order is shipped, the refund policy applies.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [justorder2004@gmail.com].

 

We reserve the right to update or modify this refund policy at any time without prior notice. Please check our website for the most up-to-date information.