Return & Exchange policy

Refund Policy

Thank you for shopping at Kalyani Collections. We value your satisfaction and strive to provide you with the best possible shopping experience. Please read our refund policy carefully before making a purchase.

Damaged or Wrong Product

If you receive a damaged product or if the wrong item has been delivered, we are here to help make things right. We offer exchanges or refunds for damaged or wrongly delivered products. However, in order to process your exchange or refund, we require the following:

Notification: Please notify us within 3 days of receiving the product about the damage or wrong delivery by contacting our customer service team at (kalyanicollectionsteam@gmail.com). Failure to notify us within this timeframe may result in the inability to process your request.
Evidence: We require clear photographic or video evidence of the damaged product or the incorrect item received. Please email us (kalyanicollectionsteam@gmail.com) with visual evidence attached, clearly showing the issue.
Video Proof of Opening: To ensure a smooth exchange or refund process, we may request video proof of the opening of the package to verify the condition of the product upon arrival. This step helps us assess the situation accurately and serves as a security measure for both parties involved.

Once we receive and review the evidence provided, we will initiate the exchange process or issue a refund for the damaged or wrong product promptly.

Size Selection:

Please choose your size wisely before placing an order, as we will not be responsible for incorrect sizing chosen by the customer. We provide detailed sizing charts on our website to assist you in making informed decisions about your purchase. If you are uncertain about sizing or have any questions, please contact our customer service team for assistance before completing your order. Products that have been used, worn, or altered after purchase will not be eligible for exchange or refund.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with an exchange or refund request, please don't hesitate to contact our customer service team at (kalyanicollectionsteam@gmail.com). We are here to help you and ensure that you have a positive shopping experience with us.

You can message us on instagram direct message - @kalyanisuitcollections

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