RETURN & EXCHANGE POLICY
At Kool Kameezz, we ensure our product listings are as accurate and descriptive as possible so that you can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.
But in case, you are unsatisfied with the order item(s), we would be happy to help you subject to certain conditions being met.
- No Cancellations: We do not accept cancellation for any of our products. Please ensure that you review your order carefully before completing your purchase
- No Returns: We do not accept returns for any of our products. Please ensure that you review your order carefully before completing your purchase.
- Exchange Policy:
a. Exchanges are permitted only for size changes.
b. To be eligible for an exchange, the item must be unused, unwashed, and in its original condition with all tags attached.
c. The request for an exchange must be made within 5 days of receiving the product.
d. Once we receive the item, we will process the exchange and ship the new size to you. - How to Request an Exchange:
Please contact our customer support team to initiate the exchange process. Include your order number, the product you wish to exchange, and the desired size. - Non-Exchangeable Items:
a. Customized or personalized items are not eligible for exchange.
b. Products purchased during a sale are not eligible for exchange.
By purchasing from us, you agree to these terms. If you have any questions or concerns, please don't hesitate to contact us.