Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as vegetables & fruits, eggs, Meat, Milk, Ghee, Dairy Products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Honey 
• Cold Pressed Oils 
• Jams & Spreads

To complete your return, we require a receipt or proof of purchase.:

• There are certain situations where only partial refunds are granted: (if applicable)
  Grocery Items like Dals and Pulses, Near to Expiry Stocks, Damaged goods or goods in the open state.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will confirm with you over the phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sometimes, we will also issue a credit note, so that the same can be used upon the next purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kosagaram@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at kosagaram@gmail.com and send your item to our stores located at Gachibowli & Manikonda. For address, refer to our website www.kosagaram.com.

Shipping

To return your product, you should email your product to: kosagaram@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over Rs.500 & above, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.