Refund Policy

SHIPPING POLICY
https://mydukaan.io/agscreation5 is committed to excellence, and the full satisfaction of our
customers. https://mydukaan.io/agscreation5 proudly offers shipping services. Be assured we are
doing everything in our power to get your order to you as soon as possible. Please consider any
holidays that might impact delivery times. https://mydukaan.io/agscreation5 also offers same day
dispatch.
2. SHIPPING
All orders for our products are delivered out in 4-10 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
https://mydukaan.io/agscreation5 is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities.
6. RETURN REQUEST DAYS
https://mydukaan.io/agscreation5 allows you to return its item (s) within a period of 2 days. Kindly
be advised that the item (s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
https://mydukaan.io/agscreation5 has the following options in the event there are items which are
out of stock https://mydukaan.io/agscreation5 Wait for all items to be in stock before dispatching.
8. IMPORT DUTY AND TAXES
When dealing with https://mydukaan.io/agscreation5 you have the following options when it comes
to taxes as well as import duties:You have the option of pre-paying whereby
https://mydukaan.io/agscreation5 will include the amount in the price of the order.

9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - thakkaryash123477@gmail.com

Our Return and Refund Policy was last updated 23 February 2025

Thank you for shopping at mydukaan.io/agscreation5.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

• Our payment gateway is hosted on Razorpay

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to AGS Creation

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to mydukaan.io/agscreation5, accessible from https://mydukaan.io/agscreation5

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 2 days without giving any reason for doing so.

The deadline for canceling an Order is 2 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 2 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 2 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

29,Tejal Park,Man Sarovarar circle, Amroli,Surat.394107

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Store Name : Jalaram krupa pooja bhandar

Contact Details: +91-9978634065