Refund Policy

Our Return,Exchange and Refund Policy was last updated 24 April 2025

Thank you for shopping at mydukaan.io/littlekwins1.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Little Kwins

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to mydukaan.io/littlekwins1, accessible from https://mydukaan.io/littlekwins1

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

• You can cancel your order within 12 Hours of placing it or before it is shipped - whichever comes first.
• Once shipped, cancellation is not allowed.

Exchange

We are trying our best to serve your order with the appropriate products and sizes. In case, you receive the wrong product or it doesn't fit your size, you can exchange it within 7 days of delivery.

Your pickup will be arranged by Little Kwins within 2-3 working days of your request. All products must be unused, unwashed, and returned with the original packing & tags when we receive them.

In case the order does not meet the above conditions, the exchange request will not be processed and your order will be sent back to your picked-up address.

*If the requested size is unavailable during an exchange, you can place a refund request, which will be processed according to our refund policy. No other product can be exchanged in place of the original item.

Returns

We are working hard to provide you the latest fashion at affordable rates with Best quality fabric. if you didn't like the product or it's not to your expectations, simply return it within 7 days of delivery.

We can arrange a pick-up for your return with a smooth and easy process. Just email us or WhatsApp a clear photo of the product along with your purchase details to our support number, and we’ll take care of the rest!  

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Important Points to remember:

Return request needs to be within 7 days of the delivery date.

Your Pickup will be done in 2-3 working days.

All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted.

The refund is subject to your returns meet the above conditions else returns will not be accepted.

In case you receive a Damaged /Defective / Wrong / Missing product, we should be notified within 24 hours of delivery. We request you to email us a photograph of the Damaged / Defective /Wrong / Missing product. In case you fail to inform us about the same, the return might not be processed.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Ground floor, shop no. 28A, Nakshatra mall, Ranade road Dadar west, Mumbai- 400028

Refund Policy

At Little Kwins, your satisfaction is our priority. We understand that sometimes things don’t go as expected. That’s why we’ve designed our Refund Policy to be simple, transparent, and customer-first.

Time Frame for Refund Requests

To be eligible for a refund, please contact us within 48 Hours of receiving your order. After 48 Hours, we unfortunately cannot offer a refund.

Refund Process

To initiate a refund:

1. Email us at Littlekwins2027@gmail.com with your order number, reason for refund, and photographs (if applicable).

2. Our team will review your request and respond within 2–3 business days.

3. Once approved, refunds will be processed to your original method of payment within 5–7 business days.

Conditions for Refunds

• The Refund is subject to your return fulfilling the conditions mentioned in the Return Conditions.

• Items must be unused, unwashed, and in their original packaging with tags intact.

• Certain items like personalized, clearance, or final sale products may not be eligible for refunds unless defective.

Return Shipping

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

• If the return is due to a change of mind or ordering the wrong size, the customer will be responsible for return shipping charges & Additionally, a reverse shipping fee of Rs. 100 will be charged, and the remaining amount will be refunded to your original payment method.

Contact Us

If you have any questions about our Returns, Exchange and Refunds Policy, please contact us:

Contact Details: littlekwins2027@gmail.com +91-8108948241