Return & Refund Policy

Return & Refund Policy – MB Tyres

At mbtyres.in, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you.

How to Initiate a Return

To begin the return process, please contact us:

• Email: mbtyrescare@gmail.com

• Customer Service Helpline: +91-8822884407

Replacement Orders

For replacement requests, the customer will be responsible for:

• Any difference in product pricing

• Additional installation or service charges, if applicable

Non-Returnable Items

We cannot accept returns under the following conditions:

• Tyres that have already been fitted on a wheel

• Items that have been used, either on or off-road

• Products that have been altered, modified, or tampered with

• Products damaged due to misuse of any kind

Return Eligibility

• Only un-mounted and unused products are eligible for return.

• Refunds will only be approved after a physical inspection of the returned item(s) by our team.

Return Charges

The following charges will apply to all eligible returns (except in cases where the error is on the part of mbtyres.in):

• Actual cost of shipping the items back to our designated warehouse

• 10% Restocking Fee

• 2% Payment Gateway Charges

Note: If the return is due to an error by mbtyres.in, we will bear the return shipping cost.

Refunds

• Refunds will be processed to the original mode of payment only.

• Service charges (such as installation) are non-refundable.

• Approved refunds will be processed within 10 business days from the date of acceptance of the return or cancellation.

Warranty Claims

All products sold on mbtyres.in are 100% brand new and covered by the manufacturer’s standard warranty. For warranty-related queries, customers are advised to follow the manufacturer’s claim process.